As a consumer of pharmaceuticals, we are assured that the medicines we buy are manufactured with standardized quality, regardless of the place or date to which we buy them. We know that regulations protect us.

As drug producers, pharmaceutical companies that need to ensure that standardized quality are subject to strict manufacturing regulations that they must translate into procedures applicable for all of their production units and for each porduct. They should then be able to prove that production staff knows and applies these procedures.

Whether face-to-face or online, trainings that merely describe the complete sequences of actions are inconclusive and lead to compel staff declare that they know the procedures while not memorized.

At Astellas Pharma, Gilles Frémont, Training Manager, has come up with an original approach: it involves the management in a communication focused on the basis of quality and allows employees to reflect on their reactions in multiple situations.

Christine Amory

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