As a consumer of pharmaceuticals, we know that regulations protect us. Indeed, drug producers and pharmaceutical companies are subject to very strict manufacturing regulations that they must translate into procedures valid for all their production units and for each product. How then to create a culture of quality through training in procedures?
At Astellas Pharma, Gilles Frémont, Training Manager, offers an original approach: it involves management in a communication focused on the foundations of quality and allows employees to reflect on their reactions in multiple situations.
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