Frequently Asked Questions – Dokeos Community Edition / Open Source

Installation procedure

Course creation

URL /user_portal.php

XAMPP server

Installation procedure

I am not able to get passed step 4 of the installation procedure. Even though all information on the screen is correct, we still get error 1044 (access denied).

Kindly leave the database prefix field empty and proceed with single database installation. Let us know the results. Back to top

Course creation

Inside the portal I cannot create a course. It returns the following error message: Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, webmaster@xxxx.info and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 404 Not Found error was encountered while trying to use an Error Document to handle the request.

This is due to a problem with your folder permissions. Back to top

URL /user_portal.php

The requested URL /user_portal.php was not found on this server.
Additionally, a 404 Not Found error was encountered while trying to use an Error Document to handle the request.

The package you have downloaded might not be the latest one. This broken link problem occurred in one of our earlier packages, but has been fixed and updated in our latest package. Please download the new zip package using the same link you received via email previously. Back to top

XAMPP server

I installed Dokeos using a XAMPP server in Windows 7 to test it. The Windows and XAMPP I used are in Spanish, and the Dokeos portal language appears in Spanish too.
I decided to put it on my Siteground server and I asked the support team to install it for me because there was an error in Dokeos 2.1 and the script installation did not work well. They did it very well, like they always do.
The problem now is that when I access the portal the language that appears is English, whereas I need to use it in Spanish.
Can anyone tell me if I must change something and which file I must look for? Thanks in advance.

The first option is to select the desired language during installation. The second option is to select a specific language for each individual username or a course. Back to top