Review our SLAs

The security and availability of your online training program is an integral part of the success of your Cloud-based eLearning strategy. It’s why Dokeos works with you to develop a customized Service Level Agreement (SLA) that ensures the best availability, security, and reliability of your eLearning programs.

Service levels tailored to your elearning strategy

Our service level agreements ensure the highest level of availability, security and reliability of your eLearning programs. We design it to match your strategy, your needs, and your budget.

Compare our different levels of service

The service levels presented in the table below are for guidance only. Each level is custom tailored to your specific requirements.

BasicCorporateHealthBankingPharma
Availability99 %99 %99 %99,9 %99,9 %
Speed of Display2 sec max.1 sec max.1 sec max.1 sec max.1 sec max.
Mode of supportTicketing 10-16Phone 9-17Phone 9-17Phone 24/7Phone 24/7
Reactivity of support48 h24 h24 h1 h1 h
Debugging24 h12 h12 h4 h4 h
HRIS &
SSO Integration *
NoYesYesYesYes
Backups7 days2 days2 days1 day1 day
HostingShared cloudCLOUD SAS 70CLOUD SOC 2Dedicated SOC 2Dedicated SOC 2
ComplianceISAE3402HIPAAISO 217001FDA 21 CFR Part 11
Audit AllowanceNoNoNoYesYes
Services/Annual RateIncludes$4.000$6.000$15.000$20.000
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* HRIS connection assured by: LDAP, Active Directory, OpenID, SAP, Oracle, Lotus, Peoplesoft, HCM, CEGIDEM SRH, SAGE Group, Talentsoft and Technomedia.

Need help choosing the type of agreement that best meets your needs? Contact us to learn more.

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