Download the new retail business case in partnership with Toys’R’Us.

Toys ‘R’ Us manages 1500 stores worldwide for a turnover of $12 billion and has 66,000 employees. The chain has succeeded in its vertical and has been able to put in place an omnichannel strategy in which the “brick and mortar store” finds its place thanks to an outstanding quality of service! The brand is characterized by its attention to consumers and its ability to anticipate the trends and changes in the world of toys.

To improve their ability to qualify the customer, the sales associates are trained each year during a seminar with the gurus of the brand and immediately evaluated at the end of the seminar! But this immediate evaluation does not measure the performance improvement linked to the training. That is why Toys “R” Us has implemented a training and evaluation plan with Dokeos LMS.

Thomas De Praetere

Latest business case

  • Cover of The Axea Solutions case

    The Axea Solutions case

    Axea Solutions is a successful company that specializes in providing online healthcare ICD-10 training. An opportunity arose for the company when the World Health Organization...

    Read more
  • Cover of GxP compliance and e-learning. The IPSEN case.

    GxP compliance and e-learning. The IPSEN case.

    Working with IPSEN, Dokeos has been challenged to adapt the LMS and make it compliant with GxP and especially FDA 21 CFR PART 11. IPSEN has...

    Read more
  • Cover of Toys ‘R’ Us and training the sales teams

    Toys ‘R’ Us and training the sales teams

    Download the new retail business case in partnership with Toys’R’Us. Toys ‘R’ Us manages 1500 stores worldwide for a turnover of $12 billion and has...

    Read more
  • Cover of Business case: evaluating reasoning

    Business case: evaluating reasoning

    I wouldn’t get onto a plane whose pilot had been tested only with multiple-choice tests. The fact is, if we are not careful, an MCQ...

    Read more
0513441caef5b3e98bae0c7f5252e8ffCCCCCCCCCCCCCCC